Fix a failed generation

Read the visible failure message before retrying. Keep the prompt and check that you are in the intended workspace. Never include API keys or raw provider responses in a support request.

What happened	What to do
No provider is connected	Connect a provider in workspace settings
Key rejected or connection inactive	Ask the workspace owner to verify or replace the provider key
Provider usage or rate limit	Check provider billing and quota; wait for its limit to reset or resolve it before retrying
Model unavailable	Choose a model supported by your connected provider and account
Request timed out or provider unavailable	Check Gallery and session results before retrying, so you do not accidentally create duplicates
Workspace storage limit	Review stored images with the workspace owner; deleting images is permanent, so keep anything needed first
Access denied	Sign in again if your session expired, or ask the owner to check your workspace membership

If the failure remains, report the approximate time, selected model, safe error message and whether an image appeared in Gallery. An image ID can help support locate a result. Avoid sharing private prompts or reference images unless necessary.

The help panel can explain your next step, but provider credentials must be entered only in settings. A successful connection check is not a guarantee of current generation quota.

Try your first image again once the blocker is resolved.